1. Warranty Period and Scope
All school desks, cabinets and other educational furniture produced by Edusa Educational Furniture, from the date of delivery 2 (two) years It is under our company's warranty for a period of time. During this period, malfunctions resulting from production errors, use of incorrect raw materials or assembly defects are repaired by us free of charge.
2. Situations Outside the Scope of Warranty (User Errors)
The following situations are considered outside the scope of warranty:
- Malfunctions caused by using the product contrary to the instructions specified in the user manual.
- Drops, impacts, scratches and breaks caused by users.
- Deformations caused by wiping surfaces with acidic or corrosive cleaning materials.
- Damages caused by natural disasters such as fire, flood, earthquake.
- Maintenance, repair or modifications made by third parties other than Edusa authorized service.
3. Spare Parts Supply Guarantee
Edusa provides critical spare parts required to maintain the functionality of the products you purchase, even if they are discontinued. for 10 years undertakes to provide it (in return for a fee).
4. Service Procedure
In order to receive service under warranty, it is mandatory to submit the product invoice. Submit your requests regarding the defective product with clear photographs of the product and the defective area. info@edusa.com.tr You must send it to the address. After the inspection, our technical team will decide on on-site service or recall to the factory.